Considerably facilitated
Posted: Fri Apr 04, 2025 3:37 pm
Discovery:Â Considerably facilitated
- The job:Â Talking to customers, analyzing data, and getting input from sales and CX conversations to uncover insights about customer pain points and opportunities and inform what to build.
- AI’s impact: Tools will make it significantly easier to find the signal in the noise. However, customers will still want to talk to real people to share their honest challenges, ideas, and experiences. Skills like empathy, communication, and creativity will become increasingly important for connecting with customers.
- Tools to explore: Dovetail, Sprig, Kraftful, Notably, Viable, Maze, and a bunch of examples from readers