Process simplification is the practice of making a process more efficient and less complex by removing unnecessary steps or resources. The goal is to reduce costs and time while improving quality and customer satisfaction.
Benefits of process simplification
- Improved efficiency
By streamlining systems, simplification can make internal operations more efficient. - Reduced costs
By eliminating unnecessary tasks and resources, simplification can reduce costs. - Improved customer satisfaction
By making processes faster and easier to use, simplification can improve customer satisfaction.
- Remove unnecessary or redundant steps, tasks, or resources
- Reduce process cycle time
- Integrate applications
- Provide clear, concise instructions
- Clarify the context
- Focus on one thing at a time
- Reduce the amount of information available at once
You can measure process improvement using metrics such as: Cycle time, Yield rate, Net output, On time delivery (OTD), and Lead time.